A Case Manager for PADS Lake County reports to the Program Manager of the agency. Through a professional and effective relationship with agency clients, the Case Manager provides clients with the basic support with targeted focus under the specific agency programs as assigned. As a group, PADS Case Managers provide clients with individual, family, prevention & diversion, and healthcare support. While each program has targeted outcomes, overall the case management support responsibilities are the same and are reflected in the duties noted below.
Provide individuals and families with case management services within designated agency programs in an effort to combat homelessness with compassion and respect.
Knowledge, understanding, and implementation of principles of housing first, and harm reduction.
Provide an atmosphere of customer service in assuring that clients are treated in a friendly and respectful manner
Facilitate with clients and collaborate with community agencies to provide best services to clients.
Focus on client empowerment evidence based or adopted best practices in providing services, seeking to assist clients to build on strengths in addressing treatment needs.
Coordinate and provide care that is safe, timely, effective, equitable, and client-centered.
Ability to work with a diverse population.
DUTIES / RESPONSIBILITIES
Identify immediate needs per information from the initial intake and various assessments.
Provide direct case management services to clients, including linking clients to community resources.
Conduct crisis intervention/evaluation/referral to persons who present themselves at PADS programs.
Facilitate educational groups for clients in such areas as life skills, communication and conflict management.
Provide and understand initial and ongoing assessment, clinical diagnosis, development and implementation of internal Service Plan according to agency policy and external assessments.
Coordinate treatment with other staff and external agencies (as needed).
Provide outreach services to individuals.
Maintain regular contact with entire caseload.
Consult with supervisor regarding client level of services needed.
Assist clients in obtaining public entitlements, housing, community resources, etc.
Attend staffing with other community agencies as needed.
Organize and participate in client staffings.
Implement Coordinated Entry per System Coordination and Entry Policies and Procedures.
Assist in facilitation transportation of clients using agency/own vehicle.
Complete ongoing assessment self-training needs, reporting findings and suggestions to Program Manager.
Ensure accurate data quality standards in HMIS – no less than 90% accuracy for the program
Ensure all documentation is completed timely and accurately according to agency policy.
Ensure adherence to professional standards as outlined by governmental bodies and organizations, including but not limited to, National Association of Social Workers, American psychiatric Nurses Association, American Psychiatric Association, Illinois Alcohol & Addictions Certification Board, Health Insurance Portability and Accountability Act, Mental Health and Developmental Disabilities Confidentiality Act, etc.
Acquire and utilize knowledge of HMIS/Service Point data base, word processing software, and Microsoft Outlook for email and calendar.
Participate in staff meetings, in-service trainings, and seminars to facilitate professional growth.
Take responsibility for training in and documenting chart requirements to meet program and HUD/ESG standards.
Must meet minimum productivity expectations.
Ensure use of motivational interviewing, trauma informed care, housing first, and harm reduction methods when working with all individuals/families experiencing homelessness.
Research best practice service models for chronically homeless, shelters and housing support.
Other duties as assigned.
Education / Experience
1-5 years’ experience in case management; support in a homeless population preferred
Valid Illinois driver’s license with a “clean” record.
Excellent communication and interpersonal skills
Excellent team building and interpersonal skills
Knowledge of HUD/ESG preferred
Knowledge of tenant and landlord rights/laws
Effective personal organization and time management
Strong communication skills
Technology proficiency, including Microsoft Office Suite
Able to work independently and problem solve
Ability to identify gaps in procedures and services a develop a better plan
Kneel and move from sitting, bending, kneeling or standing multiple times a day.
Push and pull objects up to 25 pounds.
Climb up and down up to 3 flights of stairs at a time.
Lift up to 25 pounds.
Demonstrates a passion for the PADS mission and does so in a consistent and professional manner
About PADS Lake County
For more than 35 years, PADS has faithfully been providing immediate, critical services to the neediest among us – individuals and families that are experiencing homelessness in Lake County. Like a hospital emergency room, PADS is the first point of contact and the ONLY emergency shelter for the homeless in Lake County. In fact, PADS is often the only hope for someone facing a long night in the harrowing cold or blistering heat.
PADS provides assistance to individuals and families experiencing homelessness throughout all of Lake County. PADS is a non-restrictive emergency shelter system and helps all people that come to us in need regardless of race, gender, age, religion, disability, or sexual orientation. PADS provides critical services that no other social or human services agency in Lake County offers. PADS is the only program in Lake County that provides emergency shelter in summer, enables families to stay together, takes in single fathers with children, and provides housing for chronically homeless individuals with severe mental illnesses and/or substance abuse issues.
PADS’ vision is to provide a path to stable housing and self-sufficiency for everyone who experienc...es homelessness in Lake County. Our greatest hope is to help end homelessness and ensure happy, healthy, and safe lives for generations to come.