Ballinger | Leafblad is proud to present the following information on behalf of our client, Nexus: Youth & Family Solutions, in its search for a Chief Officer of Child & Family Services.
ORGANIZATIONAL OVERVIEW Nexus: Youth & Family Solutions (Nexus) is a growing national nonprofit corporation which was founded in Minnesota in 1972. Today, it is a national organization with a budget of $110 million and staff of 1,300, serving roughly 3200 youth and families each year through services across the states of Minnesota, Illinois, Maryland, North Dakota and Idaho. Nexus facilities include six residential locations and two foster care agencies. Nexus treats children with severe emotional and behavioral issues. Programs assist those who experience abuse, neglect, complex trauma, mental health disorders, sexually reactive behavior and pervasive developmental disorders. The nationally recognized treatment programs help adolescent boys and girls and families deal with
Mental, Emotional, Behavioral, Social, and Developmental Issues
Unhealthy Sexual Behaviors
Intellectual Developmental Disabilities
Family Instability Concerns
Acute and Complex Trauma
A recently completed strategic plan focuses the organization on long-term growth and sustainability with continued emphasis on staff development & training, employee engagement, efficient processes, integration of the Nexus model and meaningful, measured outcomes. Through the acquisition of new locations and the addition of new programs, Nexus has grown dramatically over the last several years.
SERVICES Nexus takes a holistic approach that looks beyond the behavior to understand underlying issues. Each child receives an individualized plan focusing on:
Address the underlying trauma influencing behavior.
Treat the mental health conditions affecting his or her behavioral symptoms.
Help find success in school and build vocational skills.
Prepare a child for safety in school, home and the community.
Work with families to restore and build family connections and long-term stability.
The organization’s services include: COMMUNITY MENTAL HEALTH
In-home, community, and school-based therapy services
Services that focus on rehabilitation, skill-building, and child and family support
Crisis Nursery services aid families at risk of abuse or neglect
Supervised Visitation Services per specific county contracts
RESIDENTAL-BASED TREATMENT SERVICES
Intensive Traditional Treatment
Transitional Living and Group Homes
Regular, child welfare based foster care.
Treatment Foster Care
Foster Care specializing in medically fragile and sexually problematic behavior
Focused efforts to recruit additional foster families to meet demand
Completed through state awarded grants
Residential-Based Accredited Education Programs
No matter where a child is treated in the Nexus system, he or she receives the high-level services defined as “Nexus.” The Nexus Practice Model guides interactions with parent and child to work with intention toward Safety, Permanency, and Well-being for families. This is the Nexus Difference.
NEXUS PRACTICE PRINCIPLES: Values-Oriented Relationship-Based Individualized and Strengths Culturally Responsive Trauma-Informed Family-Driven Youth-Guided Skills and Competency Evidence-Informed Outcomes-Driven
FINANCIAL MODEL Nexus is funded almost entirely through Medicaid subsidies. There are complex state regulations that govern such funding. A small, but growing percent of revenue is from philanthropic support, such as a recently completed $1.5 million campaign at the Woodbourne location in Maryland.
MISSION Strengthening Lives, Families and Communities Through Our Cornerstone Values
VALUES HONESTY - Be truthful and genuine with self and others. RESPONSIBIITY - Step up and do the right thing. COURAGE - Face fear and take action. Make the right decision, regardless of the outcome. CARE & CONCERN - Demonstrate genuine interest, compassion and support. GUIDING PRINCIPLES The guiding principles for Nexus provide a strong sense of direction as we move toward the future. We believe all children must be treated with dignity and respect, we operate with a sense of optimism for the future, and we strive to exemplify the highest ethical and moral standards in our treatment. COMMUNITY – We collaborate to develop and support healthy teams and partnerships. CUSTOMER SATISFACTION – We listen to our customers and strive to exceed their expectations. HOPE – We believe in and instill an optimistic vision for the future and share the healing power of a healthy sense of humor. INNOVATION – We are creative, adaptive, and proactive to achieve excellence in our quality of care. INTEGRITY – We exemplify the highest moral and ethical standards by honoring our commitments. RESPECT – We welcome diverse viewpoints and treat others with dignity and quality. STEWARDSHIP – We commit to appreciating, developing, and promoting the wise use of resources.
ORGANIZATIONAL CULTURE Staff members describe a culture that is mission-driven and focused on making a difference in the lives of people served. Innovation and a drive to remain “cutting edge” ensure that Nexus remains flexible and oriented to on-going skills enhancement for staff. The organization’s growth over the last several years has led to a culture that remains open to continued expansion and change, while seeking to retain what is unique and special from the past.
NEXUS LOCATIONS Minnesota - Mille Lacs Academy, Onamia; Nexus: Glen Lake, Minnetonka; Gerard Academy, Austin; Kindred Family Focus, Monticello Illinois - Onarga Academy, Onarga; Indian Oaks Academy, Manteno Maryland - Woodbourne Center, Baltimore North Dakota - Path North Dakota, with locations in Williston, Minot, Belcourt, Devils Lake, Grand Forks, Jamestown, Bismarck, Dickinson Idaho - Path Idaho, with locations in Lewiston, Boise, Idaho Falls, Twin Falls
OVERVIEW OF POSITION The Chief Officer of Child & Family Services will lead and manage all service operations, fiscal management, program functioning, integration of clinical excellence, support of continuous quality improvement activities and ensuring overall service safety and sustainability. The Chief Officer of Child & Family Services will create opportunities for organic and new service growth, challenge and support Nexus entities to be innovative and cutting-edge, and to achieve long-term outcomes. This position reports directly to the CEO and will work with the CEO and other senior leaders to design strategic initiatives to meet the organization’s vision and mission. Direct reports to the Chief Officer include all site Executive Directors.
Establish a healthy organizational culture by modeling and reinforcing the organization’s values. Build relationships that maintain professionalism, trust, respect, and positive regard. Reinforce positive internal and external customer service values.
Direct and oversee the general functioning of all Nexus core services including residential treatment and foster care, as well as related ancillary services.
Provide direct supervision of Executive Directors and create opportunities for professional growth, development and learning. Hold site leadership accountable to performance, effective leadership of their site and the development of future leaders.
Manage the fiscal operations of Nexus services and work with Executive Directors to create budgets, respond to forecasting and meet financial performance expectations. Make adjustments as needed to create efficiencies, meet fiscal goals, and ensure service sustainability.
Actively participate in the development of effective strategic planning activities in coordination with other senior leaders to create goals that are relevant, measurable and reflect the organization’s vision and mission.
Participate in the recruiting, selecting, and training process of site leadership, consultants, and partnerships necessary for service level success.
Create a culture of philanthropy, community involvement, advocacy, education and partnership as well as ensure site level community presence. Attend key organizational events, conferences, and networking opportunities in order to represent Nexus and reinforce strong public relations.
Collaborate with other departments to establish corporate led initiatives. Support Executive Directors to integrate corporate department procedures and strategic action with site goals and objectives.
Support the integration of clinical and treatment activities across all Nexus services. Establish expectations to be evidence informed and outcome driven and ensure that site leaders create a culture of clinical excellence by working collaboratively with the corporate clinical department.
Create and maintain operating procedures to report and manage client and employee risk. Establish proactive measures and an evaluation processes to ensure continuous improvement and refinement when problems arise.
Ensure site’s high quality and timely submission of required reports and data related to employee activities, safety, outcome, and environmental factors.
Ensure the site’s licensing, accreditation, contract and grant expectations are met or exceeded.
Work with Executive Directors to grow services, change current service delivery to be innovative as needed, and enhance business development opportunities.
Establish processes to approve site growth and the integration of new services. Manage and assign project leads for key organizational projects, particularly related to growth due diligence activities, merger/affiliation opportunities, and the start-up process of new services.
Assume leadership assignments that are unique to corporate senior leaders, participate in board activities as assigned, and assume the duties of CEO or other senior leaders as necessary during times of need.
The Chief Officer of Child and Family Services reports to the Chief Executive Officer. Eight site and affiliate Executive Directors report directly to the Chief Officer. Indirect reports include two Associate Executive Directors.
Knowledge, Skills and Personal Attributes
Knowledge of business, operational, and human service clinical practices; demonstrate strong program management skills
Understanding of financial reports, possess strong budget management skills, and demonstrate the ability to make decisions and changes based on financial performance.
Experience in leading strategic planning and demonstration of the accomplishment of goals.
Experience in leading and managing multiple sites and services across many states and regions.
Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.
Style that inspires and motivates others to perform well. Is welcoming of feedback and counsel.
Inclusive approach to planning, decision-making and process
Willing to make timely decisions, exhibit sound and accurate judgment in handling emergency or crisis situations by taking appropriate actions consistent with Nexus policies, values, and
Able to develop and maintain effective controls to ensure the clinical integrity of the organization.
Managerial approach of accountability for self and others; leads staff by encouraging excellence, coaching, tracking and supporting.
Style that is proactive, result-oriented and adapts rapidly to new situations or information warranting Shoulders the responsibility with others for disappointments or failures.
Commitment to behavior that is at all times professional and ethical. Builds trust both internally and throughout the community through demonstrated accountability, integrity and follow-through.
Style of treating individuals with dignity and respect; exhibits tact, compassion, sensitivity and requires the same standards of
Willing to take appropriate and timely action on poor performance or behaviors that are below acceptable standards.
Strong communication skills both in oral and written form, listens effectively and facilitates open communication and exchange of ideas, and communicates clear expectations to
Skilled at presenting information and speaking to
Cognizant and current on economic, political, regulatory and social issues and trends that affect the delivery
Respectful and appreciative of people from diverse backgrounds and promotes/supports the principles of diversity throughout the
Experience working with a Board of Directors; able to interact and share information with the Nexus Board of Directors.
Demonstrate ethical, HIPAA, and confidentiality standards regarding all business, financial, youth and family information, medical and treatment issues; ensure that all violations are reported and rectified.
Supports the mission of Nexus ("Strengthening Lives, Families, and Communities through our Cornerstone Values") by exemplifying the cornerstone values, guiding principles, and practice principles in all interactions and in all work performed on behalf of the
EDUCATION, CREDENTIALS AND EXPERIENCE
MBA or Master's Degree and applicable licensure in a human service or clinical related field required; business/leadership development certificate
Fifteen+ years of experience working in organizations serving children/adolescents and families; minimum of 8 years in the mental health, behavioral health or healthcare environment and 7+ years in upper management positions required with demonstrated expertise in operational, program, and clinical management.
Travel - Up to 20%. All travel for this position will be domestic.
Must be able to sit for long periods of
Bending, twisting and reaching conducive to an office