Behavioral Health Manager (LCSW) - Multiple Locations, San Francisco Bay Area
Easterseals Bay Area
June 14, 2018
Walnut Creek & Fairfield, California
Full Time - Experienced
Advocacy / Non-Profit
Essential Job Functions:
The Licensed Behavioral Health Manager provides clinical supervision for a team of Master’s level Clinical Case Managers and provides services to clients and their families coordinating plan programs and activities to meet their needs. The Clinical Case Managers provide behavioral health and therapy support services to 5,000 + families, as well as supports a network of 100+ providers that sub-contract with ESBA in Northern California. The Clinical Case Managers are responsible for the clinical oversight and care coordination of all assigned clients. This person will manage the Clinical Case Managers, ensuring an effective care cycle is executed upon and that the discipline of Social Work is implemented successfully.
Provide clinical oversight to the Case Management program regarding assessment, care coordination, risk and care planning for ESBA clients and families.
Provide clinical supervision toward clinical licensure, per California state guidelines outlined by the Board of Behavioral Sciences
Provide leadership in the promotion of the Clinical Case Management team providing education and collaborating with other departments and teams to best support the function
Engages in clinical case management activities as needed, and outlined below, and may carry a case load
Conduct clinical and psychosocial assessments
Responsible for the development of a comprehensive and clinically appropriate care plan in collaboration with the interdisciplinary team
Follows care plan through effective health coaching and risk management
Serves as a liaison between client and other departments
Responsible for the final review and approval of all clinical reports to the funder
Works with providers to make appropriate revisions needed on clinical reports
Makes clinical recommendations to providers on reports with regards to authorization and re authorization
Serves as the main contact for clients and families and responds to all client inquiries; responsible to ensure client’s needs are met
Makes decisions (often with consultation) regarding authorization extension requests for clients
Responsible for assessing and addressing risk, and escalates high risk clinical concerns to supervisor
Responsible for providing resolution to client concerns, including provider change requests as appropriate.
Completes documentation regarding all interactions with the client, provider and interdisciplinary team, using appropriate systems and procedures in a timely manner, per agency policies
Assigns clients to appropriate ABA and/or Therapy Providers for services
Responds to all funder inquires involving their client
Collaborates with provider regarding escalated clinical concerns
Documents all client complaints and grievances, and submits these to the BHPN Quality department, per policy requirements
Oversight of all complaints/grievances and reportable events related to their team and assigned caseloads
Works closely with Quality, Provider Relations and the Compliance department
Partners with Compliance to ensure training is provided and adhered to within the department
Submits all client related Reportable Event forms from providers to the BHPN Quality department
Attaining and achieving position competencies in relation to role responsibilities
Must adhere to all federal, state and local laws/legislations as applicable as well as HIPAA laws and regulatory agencies
Attends staff meetings, in-services, trainings, and other meetings as requested by management
Provides direct day to day management of their team
Partners with the Senior Behavioral Health Manager on recruiting, hiring and retaining staff
Provides performance feedback to team members
Is responsible to ensure that all team members adhere to ESBA and BHPN policies and procedures
Masters in Social Work from an accredited college or university.
Current California State License Clinical Social Worker (LCSW) and current qualifications to supervise MSW’s toward licensure, or able to apply.
Experience & Training Equivalent to:
Must be two years post licensure.
A minimum of one two year of supervisory experience
Prior management experience required
One to two years of related professional experience working with children with autism spectrum disorders (“ASD”) and/or other related developmental disabilities in a multi-disciplinary team setting preferred
Knowledge of community resources and experience networking
Previous experience of case management or clinical experience, and responsibility for a large caseload for an extended period of time.
Demonstrated expertise in crisis management.
Qualifications (Skills & Abilities):
Licensed Clinical Social Worker (LCSW) in the state of California and qualification to provide supervision of MSW staff toward licensure
Familiar with the field of early intervention, ABA, and knowledgeable of other community resources and agencies that serve children
Able to conduct strengths based, client centered psychosocial assessments and refer clients for clinically appropriate services
Able to consistently demonstrate good judgment and decision-making skills
Able to appropriately interpret and implement policies, procedures, and regulations
Excellent coalition building skills with the ability to communicate and work effectively with a variety of internal and external stakeholders
Able to work with sensitive information and maintain confidentiality and have a high level of professionalism
Excellent client-facing and internal communication skills
Strong organizational skills including attention to detail and ability to multi-task
Demonstrated experience with research and information gathering, including the ability to quickly gather data in a short timeframe on a wide variety of topics.
Ability to work in an exciting, fast paced high energy environment while effectively multitasking
Sensitive to working with an ethnically, linguistically, culturally, and economically diverse population
Must attend any the BHPN required training.
To view the complete job posting and apply, please visit:
Easterseals Bay Area and the BHPN is an equal opportunity employer
Internal Number: BHMBHPN
About Easterseals Bay Area
Easterseals Bay Area (ESBA) is a leading provider of programs and services for individuals and their families affected by autism, developmental disabilities and special needs. We are mission-driven and proud of our team members who work each day to ensure those affected by disabilities can live, learn, work, and play to their full potential.
Our focus on clinical excellence includes a comprehensive clinical standards program that meets the rising demand for individualized and accessible behavioral health services. Our team – from client-facing practitioners to business and support staff – works together to take on autism and disabilities with an approach that benefits clients, their families, and the entire staff.
You would be a great fit at ESBA if you are interested in being part of an organization that has a consistent track record of high-quality clinical standards, rapid expansion, and a dynamic employment environment with exceptional opportunity for personal growth. We are accredited by CARF International (CARF). This three-year accreditation certifies that ESBA meets internationally recognized standards for high-quality services and is the highest level rec...ognition that CARF awards. The CARF surveyors noted that “the organization demonstrates a strong commitment to the clients [which is] clearly visible in the staff members’ conscientious attention to detail and collaborative efforts”.
Founded in 1927 in Northern California, Easterseals Bay Area is a 501(c)(3) non-profit organization and an affiliate of the Chicago-based Easterseals national organization, which was established in 1919 and works in communities across America. ESBA has nine offices located in the Bay Area.